Operations Manager

Trivium Group is growing, and we need a key part in our management team to oversee high-level HR duties, such as attracting talent and setting training standards and hiring procedures.  We’re looking for an experienced and dedicated individual to join our team as an Operations Manager.  In this position you will oversee operational activities at every level of our company. Your duties will include hiring and training employees and managing quality assurance programs. As an operations manager you will also strategize process improvements to ensure everyone completes their tasks on schedule.


  • Providing inspired leadership for the organization
  • Making important policy, planning, and strategy decisions
  • Communicating customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Developing, implementing, and reviewing operational policies and procedures
  • Analyzing and improving organizational process and workflow, employee  requirements, necessary equipment
  • Assisting HR with recruiting when necessary
  • Helping in promoting a company culture that encourages top performance and high morale
  • Overseeing budgeting, reporting, planning, and auditing
  • Reviewing and approving all operational invoices and ensuring they are submitted for payment
  • Ensuring all legal and regulatory documents are filed and monitoring compliance with laws and regulations
  • Working with the management team to determine values and mission, and plan for short and long-term goals
  • Building alliances and partnerships with other organizations
  • Managing staff levels, wages, hours, contract labor to revenues
  • Authoring criterias for employees performance appraisals and organizing it (bonuses criteria, KPIs etc.)
  • Addressing employee performance and corrective action plans
  • Identifying and addressing problems and opportunities for the company
  • Supporting worker communication with the management team
  • Maintaining safe and healthy work environment by establishing, following, and enforcing standards and procedures
  • Updating job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks


  • Proven experience in management, operations, and leadership
  • A degree in business, operations management, or a related field
  • A thorough understanding of financial and budgeting processes and principles (including profit and loss, balance sheet, and cash-flow management)
  • Ability to build consensus and relationships among managers, partners, and employees
  • Strong interpersonal and communication skills
  • Organizational skills and the flexibility to jump from priority to priority
  • Data-processing skills and ability to manage budgets
  • Strong problem-solving capability
  • Strong personal and professional judgment
  • Ability to delegate tasks effectively
  • High level of stress tolerance


  • Competitive salary
  • Semi-flexible work hours
  • Remote work year-round
  • 4 weeks paid vacation + sick time
  • 13th salary
  • Professional development

This will be a remotely administered FULL TIME [40 hr/week] position with an immediate starting date upon hire. Working hours: 6:00-10:00 am PST are mandatory, over 4 hours are flexible. You will need a quiet workspace with fast internet, a webcam, and a microphone for video calls. This role is compensated on purely experience, and you will receive considerable levels of autonomy and ownership over your projects. 

Type of agreement: service provision contract

To apply for this position send your CV to the address hr@triviumco.com   

(in the subject of the message, please mention the position you are applying for)

Note: If you don’t think you meet all the criteria, but still are interested in the job, please apply. Nobody checks every box. We prioritize flexible candidates willing to learn and grow professionally. 

Give yourself the chance to be part of the greatest team!